Kalpataru Kinetic

— TERMS & CONDITIONS —

1. Introduction

Welcome to KALPATARU KINETIC, located at 1026, Loard Premises, E Ward, Rajaram Road, Udyamnagar, Kolhapur – 416008. These Terms & Conditions (“Terms”) govern your access to and use of our services, including communication services provided via WhatsApp Official API, RCS (Rich Communication Services), and other digital platforms.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Definitions

  • “Company” refers to KALPATARU KINETIC
  • “User” / “You” refers to any individual or entity using our services
  • “Services” refers to all offerings including messaging, communication, automation, and related solutions
  • “Platform” refers to WhatsApp, RCS, website, or any communication medium used
  • “Content” includes messages, text, media, or data exchanged

3. Acceptance of Terms

By using our services, you confirm that you have read, understood, and agreed to these Terms. Continued use implies ongoing acceptance of any updates or modifications.

4. Description of Services

KALPATARU KINETIC provides business communication solutions, including:

  • WhatsApp Business API messaging
  • RCS communication services
  • Customer engagement tools
  • Automated messaging workflows
  • Notification and promotional messaging (with consent)

We reserve the right to modify, suspend, or discontinue any service at our discretion.

5. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under Indian law to use our services.

6. Account Registration

To access certain services, you may be required to:

  • Provide accurate and complete information
  • Maintain confidentiality of login credentials
  • Accept responsibility for all activities under your account

We reserve the right to suspend accounts with false or misleading information.

7. User Responsibilities

You agree not to:

  • Use services for illegal or unauthorized purposes
  • Send spam, abusive, or misleading messages
  • Violate WhatsApp or RCS platform policies
  • Infringe intellectual property rights
  • Transmit harmful or malicious content

You are solely responsible for content shared through our services.

8. Payment & Billing Terms

  • All services may be subject to applicable fees
  • Payments must be made in advance unless agreed otherwise
  • Taxes (including GST) will be applied as per Indian law
  • Failure to pay may result in service suspension

9. Subscription Renewal & Termination

  • Subscriptions may renew automatically unless cancelled
  • You may terminate services with prior written notice
  • We reserve the right to terminate accounts for violations
  • No refunds will be provided unless explicitly stated

10. Use of WhatsApp Official API & RCS

By using our services:

  • You agree to comply with Meta (WhatsApp) and telecom regulations
  • Messages must be consent-based (opt-in required)
  • Template messages must follow platform guidelines
  • Unauthorized marketing or spam is strictly prohibited

11. Message Delivery & Compliance Policy

KALPATARU KINETIC does not guarantee:

  • 100% message delivery
  • Real-time delivery timing
  • Platform uptime

Delivery depends on third-party providers such as Meta, telecom operators, and internet services.

12. Intellectual Property Rights

All content, branding, and materials provided by KALPATARU KINETIC are protected under applicable intellectual property laws.

You may not copy, reproduce, or distribute without written permission.

13. Confidentiality

Both parties agree to maintain confidentiality of:

  • Business data
  • Customer information
  • Communication records

This obligation continues even after termination of services.

14. Disclaimer of Warranties

Services are provided “as is” and “as available” without warranties of any kind.

We do not guarantee:

  • Error-free operation
  • Uninterrupted services
  • Specific business outcomes

15. Limitation of Liability

KALPATARU KINETIC shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business
  • Data loss or service interruptions

Maximum liability shall not exceed the amount paid for services.

16. Indemnification

You agree to indemnify and hold harmless KALPATARU KINETIC from any claims, damages, or losses arising from:

  • Your misuse of services
  • Violation of these Terms
  • Breach of applicable laws

17. Governing Law (India)

These Terms shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in Kolhapur, Maharashtra.

18. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of revised Terms.

19. Contact Information

KALPATARU KINETIC
📍 1026, Loard Premises, E Ward, Rajaram Road, Udyamnagar, Kolhapur – 416008
📞 9881122131
📧 kalpatarueng.kop@gmail.com