Terms & Conditions

1. IntroductionWelcome to Kalpataru Kinetic. These Terms and Conditions (“Terms”) govern access to and use of our website, business communications, product enquiries, and any electric-vehicle-related goods or services that we offer to customers.Kalpataru Kinetic is a proprietorship operating in the electric vehicle category, with its business address at 1237, Misal Pride, Upper Ground Floor, Shahu Mill Road, Kolhapur, Maharashtra – 416008, India.These Terms are intended to establish a clear understanding between Kalpataru Kinetic (“we”, “us”, “our”, or “the Business”) and every person who visits our website, contacts us, requests a quotation, purchases a product, or uses our services (“you”, “your”, or “Customer”).Our business may provide electric-vehicle products, related accessories, information, customer assistance, or other EV-related services, depending on the particular offering made available at the relevant time. The exact scope, specifications, price, availability, and conditions of a particular product or service will be communicated through the applicable quotation, invoice, order confirmation, product documentation, or written agreement.These Terms are intended to support transparent business dealings, responsible customer communication, and compliance with applicable Indian laws and relevant messaging-platform policies.Please read these Terms carefully before placing an order, submitting personal information, or using our communication channels.

2. DefinitionsFor the purposes of these Terms, the following expressions shall have the meanings set out below:“Business” means Kalpataru Kinetic, a proprietorship operating from the business address stated in these Terms.“Customer” means any individual, business, organisation, or other person who enquires about, purchases, or uses our products or services.“Products” means electric vehicles, EV components, accessories, spare parts, charging-related equipment, or other goods that Kalpataru Kinetic may actually offer.“Services” means any EV-related service that we expressly offer, including customer assistance, product-related support, or other services identified in a quotation or written agreement.“Website” means the official website or online business presence operated by Kalpataru Kinetic, if and when available.“Order” means a customer request to purchase a product or service that has been accepted by Kalpataru Kinetic through a written confirmation, invoice, or other agreed method.“Third-Party Provider” means an independent manufacturer, supplier, logistics provider, payment processor, technology provider, telecommunications operator, or other external service provider.“Personal Data” means information relating to an identifiable individual, including information that may be collected through enquiries, orders, customer support, or digital communications.“WhatsApp Business Platform” means the business messaging services and related technologies provided by Meta or its authorised partners.“RCS” means Rich Communication Services, a messaging technology that may be supported by compatible devices, applications, carriers, and messaging providers.“Applicable Law” means the laws, rules, regulations, notifications, and binding directions applicable to Kalpataru Kinetic and the relevant transaction or service.

3. Acceptance of TermsBy accessing our website, communicating with Kalpataru Kinetic, requesting a quotation, placing an order, or using any service expressly offered by us, you acknowledge that you have had an opportunity to read and understand these Terms.Where a transaction requires a separate written agreement, quotation, purchase order, or product-specific condition, that document shall also apply to the extent relevant to the transaction.If you do not agree with these Terms, you should refrain from using the relevant website features or placing an order under the terms in question.Where a change to these Terms materially affects an existing contractual relationship, Kalpataru Kinetic will take reasonable steps to communicate the change where required by law or the applicable agreement.Nothing in these Terms is intended to remove any mandatory legal rights available to consumers under Indian law.

4. Description of Products and ServicesKalpataru Kinetic operates in the electric vehicle sector. The products and services actually available may vary over time, according to stock, supplier arrangements, technical specifications, and the Business’s operational capabilities.Where offered, our products may include electric vehicles, related equipment, accessories, components, or other EV-related goods. Any repair, maintenance, installation, charging assistance, delivery, or other service will be provided only where specifically offered and agreed.Product descriptions, photographs, specifications, estimated delivery dates, and promotional information are provided to help customers understand an offering. Customers should confirm important specifications before purchase, particularly vehicle model, configuration, battery details, compatibility, included accessories, and applicable documentation.An enquiry or request for a quotation does not itself constitute an accepted order. An order will be treated as accepted when Kalpataru Kinetic confirms it through an agreed business communication or transaction document.Where a product is supplied by a third-party manufacturer or supplier, certain technical specifications, product documentation, and manufacturer warranties may be determined by that manufacturer. The applicable documents will govern those matters, subject to mandatory legal rights.

5. EligibilityOur products and services are intended for individuals and entities legally capable of entering into binding agreements under applicable Indian law.A person placing an order must have the legal capacity to do so. Where an order is placed on behalf of a company, partnership, or other organisation, the person placing it represents that they are authorised to act for that organisation.Certain electric vehicles may be subject to age requirements, driving-licence requirements, registration obligations, insurance conditions, or other restrictions under applicable law. Customers are responsible for satisfying the legal requirements relevant to their intended use.Kalpataru Kinetic may request reasonable information or documentation necessary to verify an order, comply with legal obligations, or complete a transaction.We reserve the right to decline or suspend an order where legally justified, including where required information is missing, a transaction appears fraudulent, or the requested transaction cannot lawfully be completed.

6. Account Registration and Customer InformationWhere Kalpataru Kinetic provides an online account, enquiry form, booking facility, or other registration feature, customers must provide accurate, current, and complete information.Customers are responsible for ensuring that their contact details, including telephone number and email address, are correct and accessible. Incorrect information may affect order confirmation, delivery coordination, service communication, or customer support.If account credentials are provided, customers must take reasonable steps to protect them and must not knowingly allow unauthorised persons to use their accounts.Customers should promptly inform Kalpataru Kinetic if they become aware of unauthorised account access or suspicious activity relating to their account.We may request additional information where reasonably necessary to process a transaction, verify identity, meet legal obligations, or protect customers and the Business against fraud.Kalpataru Kinetic does not require customers to disclose passwords, payment PINs, or one-time passwords through ordinary customer-support conversations. Customers should not share such credentials with anyone claiming to represent the Business.

7. User ResponsibilitiesCustomers agree to use our products, services, website, and communication channels lawfully and responsibly.In particular, customers must:Provide truthful information when making enquiries or placing orders.Use products according to applicable product documentation and safety instructions.Avoid using our website or communication channels for unlawful, fraudulent, abusive, or misleading activities.Respect intellectual property and the rights of other individuals and businesses.Avoid attempting to gain unauthorised access to our systems or interfere with their operation.Ensure that any personal information submitted about another person is provided lawfully and with appropriate authority.Follow applicable vehicle, road-safety, registration, insurance, and charging requirements.Customers must not misrepresent their identity, impersonate another person, submit fraudulent payment confirmations, or use Kalpataru Kinetic’s name to mislead third parties.Where a customer uses a product in a manner contrary to its instructions or applicable law, the resulting consequences may be outside the scope of any applicable product warranty or service arrangement, subject to mandatory consumer rights.

8. Orders, Quotations and Product AvailabilityQuotations issued by Kalpataru Kinetic will specify the relevant product or service, price, applicable taxes where known, and any stated validity period or special conditions.Unless expressly stated otherwise, a quotation is an offer or estimate subject to confirmation of availability and acceptance by the Business. A quotation does not guarantee that stock will remain available until an order is confirmed.Customers should review the order details before confirming a purchase. Any discrepancy should be raised promptly.An order may be subject to availability, supplier confirmation, payment clearance, delivery feasibility, and completion of legally required documentation.If an order cannot be fulfilled, Kalpataru Kinetic will communicate the relevant circumstances and discuss the available options, which may include cancellation, rescheduling, or refund of amounts paid, as appropriate under the applicable agreement and law.No provision of this section permits the Business to disregard a confirmed contractual obligation or a mandatory consumer remedy.

9. Payment and Billing TermsThe applicable price, payment schedule, taxes, delivery charges, and any other charges will be communicated before the customer becomes contractually committed to the transaction.Payments must be made through the payment methods expressly accepted by Kalpataru Kinetic. Customers should verify payment instructions using an official Business communication channel before transferring funds.Where an advance payment, booking amount, instalment, or balance payment is required, the relevant amount and due date will be stated in the quotation, invoice, or written agreement.Customers are responsible for providing accurate payment references and retaining transaction receipts.Kalpataru Kinetic may delay processing or delivery until the agreed payment has been received and cleared, subject to the applicable contract and law.Where a payment is made through a third-party payment provider, the processing of that payment may also be governed by the provider’s terms and privacy practices.Any refund, adjustment, cancellation charge, or deduction must be consistent with the applicable transaction documents and mandatory law. No undisclosed charge shall be imposed merely by relying on these general Terms.

10. Subscription Renewal and TerminationKalpataru Kinetic’s electric-vehicle business may involve one-time product purchases or separately agreed recurring services. These Terms do not imply that any subscription or automatic renewal service is currently offered.If a recurring service is introduced, its price, billing frequency, renewal date, cancellation process, and applicable termination conditions will be disclosed before the customer agrees to subscribe.Where automatic renewal is expressly agreed, the customer authorises the applicable recurring charge according to the disclosed terms and applicable payment rules.Customers may request cancellation through the contact details provided in these Terms or through another cancellation method specifically made available for the service.Termination of a recurring service does not automatically cancel outstanding payment obligations for products already delivered or services already provided, subject to applicable law and the agreed cancellation terms.Kalpataru Kinetic may suspend or terminate a service where there is a lawful and material reason, including fraud, non-payment, misuse, or a legal or platform requirement. Where appropriate, we will provide notice and an opportunity to address the issue.Any refund or post-termination entitlement will be determined by the relevant agreement and applicable law.

11. Use of WhatsApp Business Platform and RCSKalpataru Kinetic may use WhatsApp Business messaging, RCS, SMS, email, telephone, or other communication channels to respond to customer enquiries, share requested product information, provide order updates, coordinate delivery, or communicate service-related information.The availability of these channels depends on the systems, providers, devices, networks, and platform features involved.Where WhatsApp Business messaging is used, communications must comply with applicable Meta Business and WhatsApp policies, including relevant requirements concerning user consent, message templates, permitted business messaging, and restrictions on prohibited content.Where RCS is used, communications must comply with applicable Google or provider requirements, carrier rules, and relevant messaging standards.Kalpataru Kinetic will not represent itself as Meta, Google, a telecommunications operator, or an official platform authority. Any platform verification or business account status is subject to the relevant provider’s independent processes.Customers may be asked to provide a telephone number and appropriate permission before receiving particular categories of messages.Where a customer no longer wishes to receive optional promotional messages, they may request that such messages stop using an available opt-out method or by contacting the Business.Transactional messages necessary to fulfil an existing order or meet legal obligations may continue where permitted, even if the customer has opted out of promotional communications.

12. Message Delivery and Compliance PolicyWe aim to communicate with customers in a lawful, relevant, and respectful manner.Messages may include responses to enquiries, quotations, booking confirmations, order updates, delivery coordination, product-related notices, customer-support responses, and promotional communications where appropriate consent or another lawful basis exists.Kalpataru Kinetic will take reasonable steps to ensure that marketing communications are not sent to individuals who have opted out of such communications.Customers should provide accurate telephone numbers and ensure that they are authorised to use the number submitted.Message delivery is not guaranteed. Messages may be delayed, filtered, blocked, rejected, or undelivered due to network conditions, device settings, provider policies, incorrect contact details, or technical failures.The Business does not control the operation of third-party telecommunications networks or messaging platforms and cannot guarantee uninterrupted availability.We will not knowingly use our messaging channels to distribute fraudulent content, unlawful solicitations, deceptive offers, or content prohibited by applicable platform rules.Customers who receive an unsolicited or suspicious message claiming to be from Kalpataru Kinetic should verify it through our official contact details before taking action.

13. Electric Vehicle Safety and Responsible UseElectric vehicles and their associated batteries, charging systems, and electrical components must be used with appropriate care.Customers must read and follow the product’s operating instructions, safety warnings, charging requirements, and maintenance recommendations.Where applicable, customers should use compatible charging equipment and follow the manufacturer’s instructions concerning charging location, ventilation, electrical supply, storage, and handling.Customers must not modify, dismantle, repair, or tamper with electrical or battery systems unless authorised and appropriately qualified.Any inspection, servicing, repair, or maintenance should be undertaken by a qualified person where required by the product documentation or applicable law.Customers must comply with applicable traffic laws, vehicle registration requirements, insurance obligations, and road-safety rules when using an electric vehicle.Kalpataru Kinetic does not guarantee that a product is suitable for every use case, terrain, climate, load, or charging environment. Customers should confirm suitability and compatibility before purchase.Nothing in these Terms excludes liability that cannot lawfully be excluded for defective products, personal injury, or other protected consumer rights.

14. Product Specifications, Range and PerformanceElectric vehicle performance may depend on a range of factors, including battery condition, vehicle configuration, rider or passenger load, road conditions, terrain, weather, speed, driving behaviour, tyre pressure, charging practices, and maintenance.Any stated driving range, charging time, speed, energy consumption, or performance figure should be understood in the context of the applicable manufacturer specifications and test conditions.Actual results may differ from advertised or estimated figures. Unless expressly agreed in writing, performance estimates are not a guarantee of identical real-world results.Customers should consult the relevant product documentation and ask for clarification before relying on a specification for a particular operational purpose.Where a material product specification changes before an order is accepted, the Business will communicate the relevant information as appropriate.

15. Delivery, Inspection and RiskDelivery arrangements, estimated timelines, shipping charges, and any installation or handover requirements will be stated in the relevant order documents.Delivery dates may depend on stock availability, supplier schedules, transport conditions, documentation, and other factors outside the Business’s reasonable control.Customers should ensure that the delivery address and contact details are accurate and that an authorised recipient is available where required.At handover, customers should inspect the product and promptly report visible damage, missing items, or discrepancies through the contact details provided in these Terms.Any inspection process does not remove statutory rights relating to latent defects, product safety, or other matters protected by law.The allocation of risk, responsibility for transportation, and title to a product will be governed by the applicable order documents and mandatory law.

16. Warranty, Returns and RefundsThe warranty, if any, applicable to a product will be determined by the relevant manufacturer warranty, written Business warranty, invoice, or other product-specific documentation.Customers should review the warranty terms before purchase, including coverage, duration, exclusions, claim procedures, and the party responsible for providing warranty service.Kalpataru Kinetic does not create or extend a manufacturer warranty unless it expressly agrees to do so in writing.Returns, exchanges, cancellations, and refunds will be handled according to the applicable product policy, transaction documents, and Indian law.Customers should contact the Business promptly if a product appears defective, damaged, or materially different from the agreed description.No provision of these Terms is intended to exclude rights or remedies that cannot legally be excluded under the Consumer Protection Act, 2019, or other applicable law.

17. Intellectual Property RightsThe name Kalpataru Kinetic, its original branding, logos, website text, photographs, graphics, and other original materials are owned by the Business or used with appropriate permission, as applicable.Customers may view and use our materials for personal, non-commercial purposes related to understanding our products and services.No customer may reproduce, modify, distribute, commercially exploit, or create derivative works from our protected materials without prior written permission, except where permitted by law.Third-party product names, trademarks, logos, and images remain the property of their respective owners. Their appearance in our communications does not necessarily imply ownership or endorsement.Customers must not use the Kalpataru Kinetic name or branding in a manner that creates a false impression of affiliation, approval, sponsorship, or representation.

18. ConfidentialityIn the course of a business transaction, a customer or Kalpataru Kinetic may disclose information that is confidential by nature or expressly identified as confidential.Each party agrees to take reasonable care to protect confidential information received from the other party and to use it only for the purpose for which it was disclosed.Confidential information should not be disclosed to unrelated third parties without permission, except where disclosure is required for fulfilling the transaction, obtaining professional advice, complying with law, or responding to a lawful request.Information that is already public, independently developed, or lawfully obtained from another source without a confidentiality restriction will not ordinarily be treated as confidential under this section.Personal data is also handled according to the Kalpataru Kinetic Privacy Policy and applicable data protection law.

19. Third-Party Services and LinksKalpataru Kinetic may rely on third-party manufacturers, suppliers, logistics providers, payment processors, communication platforms, hosting providers, or other service providers where relevant to its operations.A third-party service may be subject to separate terms, warranties, privacy notices, and operational limitations.Where a customer accesses an external website or service through a link supplied by us, the customer should review the relevant third party’s terms and privacy policy.We do not control the independent operations of external providers and cannot guarantee their uninterrupted availability or performance.This section does not relieve Kalpataru Kinetic of responsibilities that it has expressly undertaken or that applicable law imposes on it.

20. Disclaimer of WarrantiesTo the extent permitted by applicable law, general website information, informational content, and non-binding estimates are provided on an “as available” basis.We endeavour to keep business information accurate and current, but we do not guarantee that every online description, estimated timeline, or general statement will always be complete or free from error.A specific product warranty or service commitment will be governed by its applicable written terms.Nothing in this section excludes a warranty, representation, or consumer remedy that is mandatory under Indian law, nor does it excuse fraud, deliberate misrepresentation, or other liability that cannot lawfully be excluded.

21. Limitation of LiabilityTo the extent permitted by law, Kalpataru Kinetic shall not be liable for indirect or consequential loss arising from a customer’s misuse of a product, failure to follow safety instructions, or reliance on general information that was not part of a confirmed contractual specification.Any limitation under this section applies only to the extent that it is lawful and reasonable in the circumstances.Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, death or personal injury caused by negligence where such exclusion is unlawful, defective-product liability that cannot be excluded, or any other liability that cannot legally be limited.Where a transaction is governed by mandatory consumer-protection legislation, those statutory rights and remedies shall remain available.

22. IndemnificationTo the extent permitted by law, a customer who knowingly engages in unlawful conduct, fraud, unauthorised misuse of our systems, or infringement of third-party rights may be responsible for losses directly arising from that conduct.Any indemnification obligation under these Terms is limited to losses legally attributable to the customer’s wrongful act or omission and will be subject to applicable law.Nothing in this section requires a consumer to indemnify Kalpataru Kinetic for the Business’s own negligence, unlawful conduct, breach of statutory duties, or obligations that cannot lawfully be transferred to a customer.Where a claim arises, the parties should cooperate reasonably to establish the facts and mitigate avoidable loss.

23. Force MajeureKalpataru Kinetic shall not be treated as in breach solely because performance is delayed by circumstances beyond its reasonable control, to the extent recognised by applicable law.Such circumstances may include natural disasters, severe weather, transport interruptions, supplier disruptions, power failures, telecommunications outages, public emergencies, government restrictions, or other events that materially prevent performance.Where such an event affects an order, we will take reasonable steps to communicate the impact and discuss practical alternatives.This section does not automatically cancel an order, remove refund obligations, or override mandatory consumer rights.

24. Governing Law and Dispute Resolution (India)These Terms shall be governed by the laws of India.The parties should first attempt to resolve any dispute through good-faith communication using the Business contact details stated below.If a dispute cannot be resolved informally, either party may pursue the remedies available under applicable Indian law before a competent court, consumer commission, or other legally authorised forum.Nothing in these Terms prevents a consumer from approaching a competent consumer dispute redressal commission or exercising another statutory remedy available under Indian law.Any jurisdiction provision shall be interpreted subject to mandatory rules concerning consumer rights and territorial jurisdiction.

25. Changes to These TermsKalpataru Kinetic may revise these Terms to reflect changes in its products, services, business operations, legal requirements, or communication practices.The revised version will identify its effective date. Where legally required or appropriate, we will provide notice of material changes through our website or another reasonable communication channel.Changes will not be applied retroactively to remove rights that have already accrued under a confirmed transaction, except as permitted by law or agreed by the parties.Customers should review the Terms periodically when using our services or placing a new order.

26. Contact InformationFor enquiries, order-related questions, complaints, or communications concerning these Terms, please contact Kalpataru Kinetic using the details below.Kalpataru KineticKALPATARUENG.KOP@gmail.com98811221311237, Misal Pride, Upper Ground Floor, Shahu Mill Road, Kolhapur, Maharashtra – 416008, IndiaWhen contacting us, please provide sufficient details to help us identify the relevant enquiry or transaction. Avoid sending passwords, payment PINs, or unnecessary sensitive information.-